Just back from a week in Hanoi - Little Black Duck was my restaurant / coffee-shop of choice with a great selection of international and Vietnamese coffees and snacks, awesome food both Western and Vietnamese and a friendly staff (who also speak English)that provide exceptional service. They're also helpful and a good source of information on the city. Highly recommended.
I had very mixed experiences at Pet Health but overall felt this was not a place I could trust with my dog's health.
The first time I visited to ask about my puppy who was scratching a lot and not eating much I spoke with one of the main vets who after consulting with a non-english speaking female vet decided they would both come to my house nearby to see the puppy themselves. They came and recommended a supplement for her food and a change to her feeding schedule that has helped her gain more weight. They were friendly and good with the puppy and all of this without charge - I was very happy and decided I would use Pet Health for her vaccinations.
When it came time for her to be vaccinated I went with my girlfriend as I was unsure if any english-speaking staff would be present. They weren't but the girls working there in the evening said they could take care of the vaccination. They brought out the vials and upon reading the labels we noticed that these were different vaccines than we were expecting - they were the final vaccine in the course and our puppy was not yet old enough or big enough to take them. When we shared our concern with the girl working there she replied that these were the only vaccines they ever used on any dog, despite the fact their literature and vaccination booklet stated otherwise. She wouldn't even look at the labels and insisted that this was the only thing our puppy could be given. Feeling that this assistant didn't know enough we decided to leave and the next day called to arrange a time to visit when the actual vet would be present. The guy who answered the phone assured my girlfriend that he was the vet and would be there in the evening waiting for us.
That evening we returned and met the guy she had spoken to on the phone who again tried to give her the wrong vaccination for her age. When we pointed it out he refused to accept that there was any difference, despite the label clearly stating that this was not the vaccine she was scheduled for. He rudely told my girlfriend that we didn't know anything and should just listen to him, even though he didn't even know what vaccine he was holding. Again, we did not feel confident that this person knew enough or cared enough to be trusted with our puppy's health. As we left my girlfriend spoke to the staff who were feeding dogs outside and asked if the guy we dealt with was really the vet. It turns out he wasn't, he's just another unqualified staff member who answers calls for the vet and misrepresents himself to customers.
After finally getting the real vets number we called to complain and were left very disappointed with his attitude - no apology for his staff misrepresenting themselves, no apology for the staff trying to inject our dog with the wrong vaccine. Instead he simply told us they were currently out of stock on the vaccine my dog needed so the staff were grabbing the next stage from the fridge and pretending it was what we were scheduled for. He seemed to know what was going on when he wasn't there, but just didn't care.
In the end we went to a different, more expensive vet where the staff were very attentive and our puppy was much more relaxed and comfortable than when she had been at happy pet. The staff at the other vet were willing to discuss vaccines with us and immediately told us the 12 week vaccine was not safe for our 4kg 9 week old puppy. They were also out of the 9 week vaccine as there is apparently a supply issue in Vietnam at present but instead they spoke to us and more importantly listened to our concerns and in the end vaccinated her with the 2 week vaccine that although lacking coverage for leptosporosis, does not pose a health risk like the 12 week vaccine Pet Health tried to use.
For anyone who had their vaccinated at Pet Health I would strongly advise getting a follow up at another vet unless the vaccines were administered by the frequently absent qualified vets and you read the label on the vials.
From the way we were treated by the male staff member who pretended to be a vet, to the fact that two nights in a row staff tried to inject our puppy with something that could harm her I was ready to give Pet Health 1 star. However, if you get to see the actual vets there, they are good and very helpful. They seem to genuinely care about your pets and take a real interest. It's just a shame they don't expect the same from their staff.
Great pub food, I tried the pizza last night and it was just how I like it with a thin crispy base and quality toppings of my own choice. Every time I have dined at the R & R the food has always been good with fresh ingredients, generous portions and good value for the money.
The staff are the friendliest in Hanoi.
The tiger beer on tap is served icy cold in a frosty glass.
I agree with Michael's & Carolus’s comments that Bloodaxe’s got it wrong. In my humble opinion the owner is respectful and caring towards the staff, they are all happy to be there.
So if you like good music, good food, friendly staff, cold beer and a happy environment then visit the R&R.
I took 14 hours of vietnamese lessons from Lien. Lien is really friendly and a good teacher. Even though I didn't have that many lessons she quickly managed to teach me the alphabet and some of the most useful Vietnamese phrases to use in my everyday life in Hanoi. She uses different tools such as videos and smal games to help you remember the right words. Lien also knows all the good places to see in Hanoi and elsewhere, so if you need any advice you have a good tripadvisor too:)!
This week Poem Spa had a special offer because of Womans'Day. A facial treatment for only 100.000VND. So of course I had to try it.
The treatment was very nice, including the neck and arm massage.
I was only wondering why she put so many creams on my face...
After the treatment I was a bit dissapointed, because I thought she would do a really deep clean (needed this badly because of the kind of air that got into my skin here in Hanoi). But she said I had a fragile Western skin and a lot of foreign people don't like the red spots which are often left behind. Now I know, they'll dissapear after a day or two...
So I got this 100.000VND voucher for a deep clean (90 min) treatment worth 650.000VND! So next month I'm just gonna try this one and see if it's better.
Btw: you can also do a haircut here, pedicure/manicure, massages, body scrubs etc. But haven't tried those (yet).
Good value and food is good as well but bad service and staffs don't understand about food.
We went out for dinner with friends and we order medium rare and french fries then we got rare instead, we asked staff to come they was standing 20ft away said yes then only came until I asked 2nd time, when we explained that the steak wasn't me-rare the waitress told us it was me-rare here in their restaurant...
The manager talked to us like a boss and they give us a small piece of bread for 3 people, forgot to bring french fries, had to wait 7 minutes for sauce (actually beef and sauce must come together)...
I think the securities guys are more friendly than the staffs are.
I used this transfer service, HTS, in Hanoi, Danang and Ho Chi Minh City for pick up and drop offs to airports and each time the driver was waiting to either pick up and was early, and waiting on us for our departures. The cost was cheaper than others, so at first we were a little sceptical, but the drivers on all occasions were friendly, hospitable and their cars clean and air-conditioned. I could not have been more pleased with their service and would recommend them to all when travelling in Vietnam.
Even if you are not into contorting your limbs and looking at the world upside down, there is a perfectly good reason to visit Zenith Yoga in Au Co ..... the healthy, scrumptious and totally karma free food. Vegetarians will rejoice in having one place in Hanoi where they can munch away in the safe knowledge that no creature was accidentally or purposely harmed in the making of the food. You can get your Kombucha drink here (made on the premises, like everything else, including REAL bread, not the cotton wool variety), as well as fantastic juice combinations.
The food is fresh and tasty, the kitchen is clean (you can see how your food is being prepared) and the chia seed cookies plus their home made coconut strips, are totally, absolutely heavenly.
A bit pricey but a good place to look for Western size clothes for women. They made me pants according to what I wanted and did it within a week. I was also able to find shoes for my big feet (EU 40), but of course, paid a premium for the shoes. Recommended for basics (custom made pants) that are otherwise impossible to find in Hanoi.
After reading all the great reviews about this place, I called this guy up, he instantly said that he can fix my broken phone. He then came to collect it to repair its broken screen. He gave me a receipt and said it will be done within 24 hours.
The guy came back with the phone the next day and the screen looked brand new. I paid him and went back to my hotel room where I noticed that the phone kept restarting (a problem that wasn't there before) and defects on the installed screen. I called him instantly and he came to take the phone back to repair it again. He came back the next day and said that the phone screen installed is not an original so the issues are because of that. I said I would need my money back and he agreed to pay me back but did not have cash then. It has been 20 days, I have been sending emails, SMSs and calls to this guy but he has disappeared. He ruined my phone and created more problems on it than the broken screen. I would never recommend this company to anyone. Please stay away and trust someone genuine as this guy is not worth it at all. Your phone or electronic device is better off broken than repaired by this guy.
Popped in here one night to find this jewel in Tay Ho.
The inside is pretty. It is simply decorated with lots of middle-eastern touches and feels, and is warm, airy and inviting. A bit like a taverna on a greek island.
Now for the food:
Consistent and of high-quality, with much to choose from. The attention to detail can be found in everything from the plating to the service, to the music to and even the lemon slices in your water(seeds removed, most places don't think about this and a glass of water can go bitter quite quickly).
The homemade spirits and cocktails are perfectly mixed with a smart use of local ingredients and flavors.
First time,I wanted to go with vegetarian meal, and there were a quite a bit to choose from and all sounded tasty so I asked for a recommendation.
The chosen veggie burger was the best I have ever had... Hanoi and else wher. Complex taste, perfect and structure and moist beyond belief (which cannot be said for most veggie burgers)
The perfectly done fries and lightly dressed salad rounded it out.
Another time I shared the "american platter" with a heaping pile of delicious melt in you mouth BBQ ribs, corn bread, potato salad, and onion rings. Gosh darn good.
For sweets I tried of a dessert that has to be eaten to be believed -- candied bacon bread pudding. Scrumptious to the max...words will not do it justice! A must order!
The meal was simply amazing. A 5-star meal in Hanoi, in a very relaxed non stressful or pretentious environs!!! Warm and welcoming staff, and the owner was there for anything I might need!
Don't miss Daluva! It's worth the Visit!
This place has it all: great atmosphere (I love all the war-era memorabilia), super tasty food, friendly staff, and reasonable prices. As the previous reviewer said, it is one of the hidden gems of Hanoi, and will make you want to go back for more. I stumbled upon the place some time ago while looking for something a bit different and it was love at first bite; ever since, I have been back dozens of times, and the experience has been consistently exceptional. The food apparently is inspired from traditional, old style dishes and is really interesting, to a point you will want to come back to try the dishes you didn't get the chance to give a go on your previous visit. I have brought numerous friends/family members to the place and everyone always loved it. Definitely on my list of top restaurants in Hanoi.
I usually take my "baguette" in an other place of Xuan Dieu but I won't mention it by name as this review concerns "La salsa". However, knowing that I usually pay 10.000 vnd for it, you'll guess easily which one I'm talking about.
So anyway, on the way back after work, I realized I had no more bread at home but crossing Syrena towers I was lazy to come back to my usual spot. So I decided to give a shot to "La Salsa". oh my...
First, when I saw the price of the baguette, 20.000, I felt already cheated. But sometimes when you pay more, your secret hope is that it's gonna be BETTER (and I feel ok to pay more as long as the product worth it).
Here, giving one star rate is not even about the service (poor), it's all about that crap of bread. Being so "pretentious" and selling a shit like this... My god, the owner have some corones...
This baguette was sitting here since few days, that's a fact :( and the taste is just so bad...
Leaving the place and by reflex, crushing the bread through the plastic bag I felt immediately how disapointing would be the experience of eating it. And I knew the first thing I'll do at home : having a bite in that crap to be sure and writting a review to give them the rate they disserve for being such impostors...
It's really painful having to review this place, as it has the potential to be a 5 star location but simply fails on so many points that it is difficult to leave without the feeling of having been badly ripped off. The location is beautiful, with all the attention to detail that has made the other TET venues so popular.
We chose the place for a work function so we booked a big table and showed up with 15 people. Service was a bit slow at start but nothing too grave, then it progressively became painful. We knew beers were overpriced, but the food turned out to be ridiculously overpriced too and nothing more than what you can get on the street: a bowl of bun, for example, was priced at 120k...seriously? The best part were the "cocktails", also priced at 120k per glass. For that kind of money (which I do spend at Cama ATK for example, and get heavily rewarded as their cocktails are some of the best in town) I expect quantity and quality; instead, we were given whiskey glasses filled with ice and an ever tiny concoction of water and vodka, which, apparently, is their interpretation of a Mojito. We sent them back a few times before submitting to the torture of drinking the things. Don't even think of getting a cocktail here, it'll just make you angry.
My group left definitely feeling not too impressed and, to be honest, a bit cheated upon. All in all, the location is great, but until the prices are halved, the service is improved and the food made a bit more appealing, 1 start is what it is worth.
I started training with Chris in March 2013. Started with a once a week bootcamp session in reunification park on Saturday mornings. I have never really been into exercise but started to really enjoy the sessions with Chris and started to feel the benefits very quickly (in about 7 months I had lost 10kg and felt much fitter) In October last year I started using Chris 3 times per week, plus the session in the park. He listened to what I wanted to achieve and worked out a training program for me, I couldn't be happier with the results. A few months back I decided to enter a muddy run in the U.K. (I needed a goal) I've never been much of a runner as I always seemed to have problems with my ankles and knees but in 7 weeks Chris had me running 10 k's, gradually building it up session by session. I'm super impressed with his knowledge of all kinds of exercise and nutrition too, plus he's a very nice guy too, so sessions are fun and rewarding. I Highly recommend Chris - He really has changed my outlook on getting, and staying in shape.