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JW Marriott may well be redefining the high-end/luxury/five star hotel experience in Hanoi. To say this place is impressive would be a gross understatement - JW Marriott is pretty spectacular on all fronts.
Having stayed here over Christmas, I echo depreed77's review of a few weeks ago. Stayed the night, dinner at French Grille, drinks in Antidote Bar and breakfast at JW Cafe. All simply superb.
The first thing that strikes you upon approaching JW Marriott is the sheer scale of the premises. It's huge. It's cleverly designed to take advantage of it's location and the design is broad rather than high. There's some interesting engineering in the design including the pool located on the top floor on one of the extended parts of the building. A truly amazing structure that provides wonderful vistas of Hanoi.
I arrived by motorbike and proceeded to the parking garage. Never before have I met such polite and courteous parking attendants in Hanoi. I was then escorted to the main lobby section of the building. This takes you on a walk through the cavernous conference/meeting/function room section of the ground floor. It's a vast space, boasting numerous rooms and comfortable space for hundreds, if not thousands, of people to attend conference and events. It's really big and it's pristine. Sure, the hotel is still in its first few months of soft opening, but the place is spotless and clearly well maintained. It takes a few minutes to get your bearings as the scale messes with your head for a bit. But after a while it all makes sense.
The staff at JW Marriott appear to be very, very well trained. Nothing is a problem. Everything is all about the guest. We stayed in the Club Level rooms and had access to the Club Lounge. Again this is a large space designed to easily accommodate lots of people without being cramped. Tables are generous in size and well spaced, there's a comfortable reading room and the Lounge provides breakfast, afternoon tea and cocktails. Afternoon tea is pretty simple at this stage and will no doubt be refined as time and patronage goes on. In the short-term, it's good to see them not wasting food by having a huge spread for few people. Cocktails in the lounge are very pleasant. There's wine, beer, spirits and mixers. Guests can mix their own drinks or have them made by one of the charming staff. There's a finger food menu available (inclusive) and a range of cheeses and cold meats to enjoy. A very pleasant way to move towards dinner.
The fitness facilities are first class as well. The pool is a narrow lap-pool, beautifully made and having expansive views over the city. You can walk to the very edge of the floor, hanging out over gardens to enjoy the space. Again, it's a vast space and would contain scores of people with no trouble at all. The gym section has state-of-the-art machines and looks like a real gym, not a hotel fitness center afterthought.
JW Marriott's rooms, at least on Club Level, are luxurious, large and very well furnished. The bathroom is spacious with all you would expect from a five star hotel. One of the best qualities is the insulation against noise. It's pin-drop quiet inside the room. It really does feel like an oasis inside the noisy chaos of Hanoi. They've done this really, really well. I personally found the bed a bit soft for my taste, but it certainly is comfortable. The room has a pod-coffee machine for guest use as well as all the usual amenities.
For a city escape to recharge the batteries, JW Marriot Hanoi has what it takes. This is a five star experience in every sense of the word. It's expensive - but good things are. Highly recommended as a splurge to enjoy some luxury, comfort, good food and service. You know you deserve it!
Absolutely fabulous. My wife and I went here for an in town getaway and we really enjoyed this place. The staff members are really polite and attentive, the rooms are perfect for a restful evening and the food was great. We had dinner at the French Grille and the staff went all out. Everything we had was delicious, the atmosphere was romantic and again, the staff members were really attentive and polite. The next morning we had breakfast in the JW Cafe. The buffet has a great mix of foods and we enjoyed the view of the lake while we ate.
My wife used the spa services said here massage was great. I enjoyed resting by the pool on one of the many lounge chairs. The fitness club looked nice but I did not use it.
In all I highly recommend the JW Marriott to anyone wanting a relaxing stay in Hanoi. For those living in Hanoi there is a club membership available that is worth looking into that has great deals on stays in Hanoi and HCMC as well as dining and spa discounts.
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