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Directions: On the west side of Hoan Kiem LakePhone: unknown
ANZ VN Debit cards have no fraud guarantee as they do at ANZ Australia and no protection. If stolen, they can be used by anyone anywhere with no protection for you, no chip, no signature, no security. Our card was stolen and used three times within a 30 minute period, before we knew it was gone! ANZ then notified, police report made but no compensation as fraud had already occurred - their rule. ANZ Aus would have covered us as there was no fault, but not ANZ VN.
This offer you some service and is the only one for foreigner with smaller account.
I pick up 30K EUROs and they do not even offer something to carry. Their guards are lazy around and let our car surrounded by other car w/o driver hence we get out of the bank and had to wait 15 mins to get free. The guards always said that the driver will come, come, come immediately... after 15 mins.
Charge is high, and sometime they upgrade you w/o any notice and charge you ~40 EUR ! After 1 hr complaining they reimburse the money !
And the whole procedure costs me exactly 1 hr.
The only advantage is ANZ is the only bank where you can send in and out foreign currencies.
Where to start with these morons? Between just randomly suspending my account, little to no internet banking, daily maintenance on their server and the latest "I regret to inform you that we are no longer able to issue a VISA credit card for foreign teachers" The most useless shyte excuse for a bank I have EVER come across.
Worst. Bank. Ever.
Too many complaints to list in entirety, but the final straw for me has been the recent debacle over charges for standing orders. I have been sending money each month for more than a year to a financial institution in Jersey, the charge from ANZ was $20. However, I recently discover that since May this year they change their process, and now I suffer an additional $25 dollar charge = $45. No advance notice, no request for approval. After much effort I have got a partial refund, but they told me the charge would be $45 going forward, which is ridiculous.
I will be changing bank.
It's true, ANZ has gone suicidal and officially sucks again. After three repeated email requests for information I finally received this."Regarding to you query about fee and charge, we also remind you about the change in required average minimum balance of your account. From 01/11/2012, our bank will require a new Min balance requirement for deposit accounts: Minimum average the total relationship balance must be from USD2,500/month (or equivalent).
The total relationship balance will be calculated as average total balance (equivalent in USD according to ANZ’s forex rate) of all of your transactional accounts, savings accounts and investment accounts (under your Customer Number ) at ANZ.Falling below will incur a fee of VND200,000/USD10/AUD10/EUR10 per month.
The total relationship balance is not included loan account’s balance. However, you will be waived the minimum balance requirement when you have a Mortgage/Auto Finance/Personal Loan.
If you have any queries about this , would you kindly contact us 1800 1559 or +84 8 38815977 extension 3 (Calling from outside Viet Nam). After verifying your identity, our colleagues will be able to check and support you.
Look forward to hearing from you.
Thank you and Best Regards.
ANZ Bank Vietnam Contact Center
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