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Directions: On the west side of Hoan Kiem LakePhone: unknown
less about this branch, more about their call centre.
ANZ, follow international good practice in customer service when transferring a customer and tell the new agent about the enquiry before transferring. second, try handle a basic enquiry about a transaction with one agent, not 3, followed by 4 subsequent calls from the customer due to agents being "unable to hear"...
Citibank & Standard Chartered, I am interested in your services. Pls contact me.
Well, banks don't have a great reputation these days so expectations are never high. But after a couple of years with ANZ in Vietnam, having tried Stanchart and Agribank, truly ANZ are the worst of the bunch.
Nothing is too small for them to try to seemingly obstruct, delay or find a way to add on extra charges or add extra inconvenience.
I noticed an earlier poster highlighting issues of no protection on credit card fraud. Faced that too, they do not care if it happens and do not investigate : just cancel card or not ?
They have a supposed telephone helpline but 99 times out of 100 after navigating through it (if it works, which is patchy at best) it's 'go to your branch'. Calling that number makes me wonder if am on a prank show sometimes as the attitude is 'let's see how difficult we can make this ?'
All the huge promises made in those expensive adverts...pah !
Where to start with these morons? Between just randomly suspending my account, little to no internet banking, daily maintenance on their server and the latest "I regret to inform you that we are no longer able to issue a VISA credit card for foreign teachers" The most useless shyte excuse for a bank I have EVER come across.
Ditto themusicbox's comments about this being the best bank here. Their service is friendly, efficient and competent. Their ATMs are fairly reliable and convenient and starting an account there is nothing like a visit to the dentist that I have experienced at some other un-named "official" banks here. They would get 5 stars from me easily except for one thing. Their Visa ATM debit cards do not work online and when I inquired about it I was told that I would need a regular Visa credit card for that. I thought that made sense but then I found that I had to make a deposit to secure that card and pay a significant percentage fee on all transactions. This just seems to me to be a regular debit card but with extra fees added, so I was forced to go somewhere else to get a card that works for online purchasing. I still have my other accounts at ANZ though and I am happy with all the rest.
Worst. Bank. Ever.
Too many complaints to list in entirety, but the final straw for me has been the recent debacle over charges for standing orders. I have been sending money each month for more than a year to a financial institution in Jersey, the charge from ANZ was $20. However, I recently discover that since May this year they change their process, and now I suffer an additional $25 dollar charge = $45. No advance notice, no request for approval. After much effort I have got a partial refund, but they told me the charge would be $45 going forward, which is ridiculous.
I will be changing bank.
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