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Directions: near Dai Co Viet street & Vincom City Towers (Email: email@example.com)Phone: 0983 011 081
The hard drive on my laptop failed six months after I had it replaced in Australia. I contacted Phong via email and received an almost instant response. I dropped my laptop off at the Tay Ho location that day (a Saturday) and while I was there Phong and his partner diagnosed the problem as a damaged hard drive and we made an arrangement to replace it.
The next day (Sunday) Phong contacted to say that the work was finished and that I could collect my laptop. When I arrived he explained that the previous hard drive had failed because it was physically too large for the device, something that the people who sourced and installed it (a computer repair shop in Australia) should have realised.
From drop-off to pick-up the turn around was less than 24 hours. For service, friendliness and price I highly recommend this company.
Great service. Phong got me up and running very quickly; he even brought it to me after the work was done. His English is also pretty good although we did have some small miscommunication during our original email session when I was trying to ask him to move all the system files to a new disk. I'd recommend keeping requests short and simple. When it seemed that there had been a problem with the repairs, he came, picked it up again, checked it out (the problem inexplicably vanished) and dropped it back off for a very minimal extra fee. All in all I recommend this service and would happily use it again.
I had a problem with my aging dell laptop before Christmas. While reading the thread about the prospects of a lonely christmas on the TNH I heard a loud dooming pop and then there was no more. Lonely indeed, without access to my music, e-mails or to the snowbound family photos of yesteryear; without the eccentricities and weird musings of other NH users to cheer me over the festive season.
With only a glimmer of hope in my heart for my old piece of junk I called this service.
About 30 minutes later, Phong arrived, emanating a kind of quiet confidence that immediately turned the glimmer into a hearty blaze.
Phong assessed what kind of action was needed and sent me a clear, concise e-mail checking if the price was ok. A couple of days later I got the computer back, fixed! Even about 15 keys that had been missing after an emergency spillage situation had been replaced. Since Phong had reformatted the harddrive and re-installed everything it was running smoother than I ever remember since I traded a gnarly tiger skin for it with a collegue back in the '50s.
Alas, the elation was short-lived and after a couple of days the machine died again. I called Phong up and he came around. Somehow, just by him being in the room, the computer started up again. You ever met people who have an uncanny, almost supernatural affinity with machinery or electronics? Well he's one of them. I'm the polar opposite. Phong told me to chart the dell's progress and keep him informed. Left alone with me within the half hour it had crashed again.
Phong picked it up again and, unfazed, explained that he would keep it under further observation. In less then a week I had it back. That was over three weeks ago and everything is still fine, I wanted to wait a bit before posting my hearty recommendation. Well priced, convenient and fully comprehensible.
Even if it can't be fixed, Phong probably will fix it. When we first met I had a fractured arm afer a footballing mishap. With a nice humourous touch he stuck a symbol of a football on my log-in screen.
A long overdue review. About a month ago, I decided to knock over my bedside water glass in my sleep. Did the glass break, you ask? No, of course not. It merely tipped over just far enough to pour the entire contents onto the keyboard of my Mac Air, which was on another table by my bed. Did I mention it wasn't water, but southern sweet tea?
Phong to the rescue. Brought the dripping Mac to his office on To Ngoc Van the next day. He looked at me sadly, I looked at him sadly. There were many sighs. He explained this was probably a wash (pun intended) and that I shouldn't expect much.
He recovered all of my files the next day. Then, after a week of drying it out, testing it to make sure it was ok, and a keyboard replacement, my Mac has been back home and working well.
I can't recommend Phong highly enough. His English is very good. His prices are high, but not exorbitant. After googling all the woeful stories of Macs that died from even tiny amounts of liquid, I'm thinking Phong might be magic.
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