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Directions: near Dai Co Viet street & Vincom City Towers (Email: email@example.com)Phone: 0983 011 081
I had a problem with my aging dell laptop before Christmas. While reading the thread about the prospects of a lonely christmas on the TNH I heard a loud dooming pop and then there was no more. Lonely indeed, without access to my music, e-mails or to the snowbound family photos of yesteryear; without the eccentricities and weird musings of other NH users to cheer me over the festive season.
With only a glimmer of hope in my heart for my old piece of junk I called this service.
About 30 minutes later, Phong arrived, emanating a kind of quiet confidence that immediately turned the glimmer into a hearty blaze.
Phong assessed what kind of action was needed and sent me a clear, concise e-mail checking if the price was ok. A couple of days later I got the computer back, fixed! Even about 15 keys that had been missing after an emergency spillage situation had been replaced. Since Phong had reformatted the harddrive and re-installed everything it was running smoother than I ever remember since I traded a gnarly tiger skin for it with a collegue back in the '50s.
Alas, the elation was short-lived and after a couple of days the machine died again. I called Phong up and he came around. Somehow, just by him being in the room, the computer started up again. You ever met people who have an uncanny, almost supernatural affinity with machinery or electronics? Well he's one of them. I'm the polar opposite. Phong told me to chart the dell's progress and keep him informed. Left alone with me within the half hour it had crashed again.
Phong picked it up again and, unfazed, explained that he would keep it under further observation. In less then a week I had it back. That was over three weeks ago and everything is still fine, I wanted to wait a bit before posting my hearty recommendation. Well priced, convenient and fully comprehensible.
Even if it can't be fixed, Phong probably will fix it. When we first met I had a fractured arm afer a footballing mishap. With a nice humourous touch he stuck a symbol of a football on my log-in screen.
A long overdue review. About a month ago, I decided to knock over my bedside water glass in my sleep. Did the glass break, you ask? No, of course not. It merely tipped over just far enough to pour the entire contents onto the keyboard of my Mac Air, which was on another table by my bed. Did I mention it wasn't water, but southern sweet tea?
Phong to the rescue. Brought the dripping Mac to his office on To Ngoc Van the next day. He looked at me sadly, I looked at him sadly. There were many sighs. He explained this was probably a wash (pun intended) and that I shouldn't expect much.
He recovered all of my files the next day. Then, after a week of drying it out, testing it to make sure it was ok, and a keyboard replacement, my Mac has been back home and working well.
I can't recommend Phong highly enough. His English is very good. His prices are high, but not exorbitant. After googling all the woeful stories of Macs that died from even tiny amounts of liquid, I'm thinking Phong might be magic.
Phong told me no less than three times to write a review of his service on The New Hanoian. At first I found this pressuring kind of crass, but then I realised that Phong was a guy who understood - and cared about - things like loyal customers, repeat business and a good reputation. And I like all those things too.
So... Five stars for Phong and Professional Computer Care! They upgraded my internal hard drive and operating system on my MacBook Pro over a weekend.
When I got my laptop back it was making a pretty loud whirring sound (but running perfectly). I asked Phong to take it back for another look, which he did immediately, with the sound fixed.
Now my laptop runs like an absolute dream. It really is like having a whole new computer.
I recommend Phong to anyone who knows nothing about computers and just wants someone else to take care of their problems, without the indignity of having to ask your IT-literate friends and family for help.
What a great IT service group this is. A few weeks ago the battery on my laptop started to go dodgy - not charging properly, discharging in less than five minutes etc. Clearly needed replacing.
I emailed Phong and asked if he could source the right battery. He could, and did, and had it delivered to my office. I took it home and it kinda fitted (it was the correct part) but wasn't snug. I played with it for a bit then asked for more help! Phong took my laptop away for 24 hours and gave it back with a snugly fitting battery working perfectly.
Phong kept good contact throughout the process and he or his staff always arrived on time. Great service, very satisfied customer.
If you like Professional Computer Care & IT Services...
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