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Directions: Head west on any of the major roads until you end up on the highway heading to the airport. It will be on the west side of the road between Hoang Quoc Viet and Ciputra.Phone: 0437551617
3rd-4th floor, Block A, Mandarin Garden, Hoang Minh Giam, Cầu Giấy, Hanoi
Went there today and thought I should post a review as there are some things to be aware of for those of us who are new to Metro.
1) Despite having a big sign saying that they offer free delivery, this is only relevant for certain things in the store. My normal groceries and household stuff were not deemed to fall in this category. Apparently they can deliver, but you'll have to pay for it.
2) Related to home delivery, you will need to pack everything in boxes yourself for home delivery. This is unlike Big C, Ocean Mart and HiWay where they pack and deliver for free (within x kms... can't remember how many).
3) As mentioned by other reviewers, you either bring your own bags, buy theirs, or pack your stuff in boxes.
4) The boxes have all been flattened and kept in a cage. You need to dig through this bounty to find something which is not so damaged and not so flimsy, and then go to the tape dispenser which is located outside the security zone. The cutter in the tape dispenser does not work, so be prepared to use your teeth.
I cannot understand the logic of this system. You have to leave your paid shopping unattended while you dig for boxes, go past the security guard (the usual chappie who stands there with a stamp for your receipt) and get the tape - sorry to labour the point, but you need to cut it with your teeth - return to your unattended shopping after making up your boxes, and then packing it all up.
I made the mistake of buying glass containers for my cookies today, and the cashier (who obviously got out from the wrong side of bed) grumpily stomped off to get some miserly pieces of paper for me to wrap my containers and then pointed in the direction of the boxes and shouted 'cartoon, cartoon'.
In other words, be prepared for a great shopping experience .....
This is by far a better choice than Big C but don't expect anything of the first world experience, though.
Selection of goods is not as vast as in Big C, but they open at 6:00 (even on weekends) which is the best time to come without the place being crowded, without the alleys being blocked by the employees placing new products and without the queues at the cashiers.
The 80ies and 90ies U.S. soundtrack playing in the morning is quite funny as it feels totally out of place.
They have a good selection of imported cheese, milk and meat (US, AUS). Also the fresh fish/seafood counter is ok.
Don't forget you need a "member" card to get in.
It took 1 and a half hours to get to the check out when I visited. The review could end here - I don't think anything else needs to be said to justify the 1 star rating. But I am a long-winded chap, so what the heck. I got in a queue at 5.45, and exited at 7.10. Madness. The queue wasn't even *that* long when we joined it - perhaps there were 7 or 8 carts in front of us. Other registers were similarly long and slow. I don't know if Metro checkout workers are force-fed sedatives - like fois gras ducks are force-fed corn - before they come into work, but the whole process of having your goods priced and handing over your dough was painfully sluggish. Any benefits of shopping here (prices on some items aren't bad, good meat and seafood selection with a fair amount of difficult-to-source stuff) were completely overshadowed by the unacceptably long wait at the checkout. I doubt I'll be back.
My previous experience of Metro from my first trip nearly 4 years ago reminds me of the first motorbike accident I ever saw, blood and all, so I had avoided coming back all this time because the whole idea seemed to terrifying.
Well, recently braved it and headed out, passport in hand. The trick was arriving dead on Midday. You could almost shoot a bullet through the place. Dead easy to get in, no queue, no crowds. I had the aisles almost to myself, fantastic!
The staff at the counters were all very helpful and friendly. I breezed in, went through many aisles, and got almost all of what I wanted, with the exception of a few western things like corn chips and sundried tomatoes, which would be a welcome addition here. I couldn't find my little milk pouches (you know, the sachets of 200ml you open and put into a bottle), but the very nice lady in the dairy section directed me to another brand almost the same, which I didn't know existed, which I thought was wonderful service. Took me less than 10 minutes at the register, a totally painless operation, service with a smile.
The only negatives (hence minus 1 star) I can see relate to three things. First, the location. It's not too far from me, but getting there down that road which is a pet hate of mine is never a pleasant experience.
Second, I am not a big fan of the "always bulk" nature of Metro. For example, the only way I could buy sugar was in 5kg lots. Now, being a single lady, I wouldn't use 5kg of sugar in a year, so I didn't want to buy that much and waste my money, but it was all prepackaged, so there was little choice. Again, I only wanted one or two bottles of something, they packaged them as groups of 4, meaning if you want it, you have to buy heaps of them. If you won't use that much in a million years, is a bit of a false economy.
Also, as I said, there are some holes in their range (corn chips, where are you!!), and sometimes only have one brand to choose from which may not be your preference, but overall the range is pretty good.
I have definitely converted back to Metro. It beats Big C hands down, if only for the get-in-and-get-out-without-killing-someone factor. Though I think that only counts in the middle of the day, so Suddenpaws hint: shop between 12 and 2, it's awesome!
PS - Metro do not give plastic bags. They do sell those Ikea type big bags, so you can buy one of those, or just bring your own. Another hint - I find that one of those bags fits just nicely on the back of my bike with a strap to hold it, so if you are shopping, perhaps use the bag as your guide. If you need more than that, get a cab. :)
Yeah, i'm kind of amazed there's only one review of this place.
This place is like the anti-Big C. It's more akin to a Sam's club or Costco in the states, what with the membership requirements and the larger sized packages.
First off, getting in is no problem. just show 'em your passport and you get a day pass. There doesn't seem to be a limit to how many times you can re-visit the place, but you'll have to show your passport each time.
Once in, it's a surprisingly calm shopping experience, completely unlike Big C. The housewares and electronics section are suprisingly thorough and well stocked and orderly, unlike any other supermarket i've visited such as citymart, fivimart, etc.
The alcohol selection was also pretty decent, with reasonable prices on beer. Wine selection wasn't the greatest, but i can forgive that.
The food section was pretty good. one of the tougher things is that much of the food is in larger packages. want one can of tuna? no dice. have three instead.
The meat selection was pretty surprising, ranging from whole chickens to whole pigs to real smoked bacon to chorizo and pepperoni.
produce was also mostly good looking, with a wider variety than you'd see at the normal markets (celery!).
Big C may have a slight leg up on selection and ease of transport (if you're on a motorbike), but Metro's lack of pickpockets, shadiness and general insanity is more than enough to make it our go-to place for weekly grocery runs.
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