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Directions: Floor 7th, Vincom Tower 2, 114 Mai Hac De Street, Hai Ba Trung District, HanoiPhone: 04 2220 6848
44 Chau Long, Ba Đình, Hanoi
“This review is long overdue. A few reasons for writing it now: Firstly, some years ago, I confess, I was a little critical of HCC's fairly expensive, advertised cooking classes. Unfortunately, I was critical without having actually attended a class...! I have since had the opportunity to at...”
I only wish there was an option of 0 Stars... I worked for this company some time ago and agree with the negative reviews. The management is a disorganised rabble! They offer little or no resources to their teachers, I spent a ton of my own money and time making flash cards etc as something as basic as having a working copier was too hard for them ( it was broken the whole time I was there), they would pull shift swaps and not even inform me so I would turn up to work for nothing... Then they fired me telling me the parents and Vietnamese teachers didnt feel my classes were necessary, which proved false as all the teachers I worked with came to me after and told me this wasn't the case. The truth was, they wanted me to sign a contract which required twice the work with a fraction of the pay. THEY ARE VERY VERY SUSPECT!
This is a warning about this school and some of its policies that potential teachers should be aware of. This school is always looking for teachers, managers, supervisors and this constant turn over (even the management turns over as much as the teachers) should serve as a warning.
First off getting paid is a nightmare. The staff change almost on a weekly basis and it is impossible to know who exactly is in charge of the salary. Sometimes you deal with HR, sometimes you deal with accounting, yet the pay is never correct. CitySmart does seem extremely effective at coming up with ways not to pay you the correct amount. Teaching hours, rate of pay or days off always seem wrong and never in your favour. Also if you try to get an explanation why you salary is not correct you are treated unprofessionally and as a bother to the school. You are not even given a pay slip with your pay...you are expected to 'trust them' even though the pay never equals up to your calculations.
Over my brief stint at this school, I was never paid the correct amount and the schools seems to have a policy if they put up a big enough fight...then you will give up trying. Also teachers are not having their contracts honored and the excuse is that the manager that they signed the contract with is no longer with the company...even though HR and the General Director approved the pay scale. Many teachers are missing several hundred dollars from their pays, and repeated attempts to get it paid are met with stonewalling and cheap excuses.
Right now this school is basically stealing money from the teachers and have no intention of paying the correct amounts. I really hope this warning prevents other teachers from getting ripped off.
Wouldn’t it be more effective to treat your teachers better than to advertise over and over for new teachers? Every day you seem to have a new advertisement with the same old message, Dynamic English Teachers wanted in Hanoi! at CitySmart
I can’t imagine this is a good method to find teachers nor can it be a good business practice.
I accepted a job at your center. I even came to learn your computer system in preparation for the lesson. You never told me I was to be a substitute teacher. I taught 2 classes at your school. The class had a 19 year old male teaching assistant who seemed to have no experience with children. It was quickly apparent to me that the kids were used to running around without any discipline. While the teaching environment was good with state of the art technology, it takes more than electronics to make an effective class.
A week later I learned I was only the substitute teacher. I was never told this upon taking the class. There is something wrong with a school that has to trick people to get teachers for their class.
Thank you for contacting me regarding the confusion with your class last weekend. I have spoken with the parties involved and must apologize to you for not stating our needs clearly. The class which you taught required a substitute teacher to fill-in over the weekend as the regular teacher was on temporary leave. I know that you understood this to be a fulltime class for you and I also know the disappointment you must have felt when you learned that wasn’t the case. This was a mix-up on our part and again, I am sorry for the mistake and confusion which it’s caused.
HR is in the process of finalizing your labor contract and the Program Supervisor has flagged your name with a priority pin for upcoming classes which will begin later this month and in June and July. Please let me know if you would still consider working with us as we’d like to have you join the team. I look forward to hearing from you.
In the weeks that followed each Sunday afternoon, I would receive a call about an hour before a class was about to start (4 PM for a 5 Pm class). I already had a class at that time and West Lake is quite far. Again I guess they expected me to be the substitute teacher. Being a substitute teacher was never discussed.
Ok, now it was time to be paid for my 2 classes. In an email they had told me that in order to receive my pay I needed to provide my bank account information. I sent this information to Athena.
Weeks later when it was apparent no money was coming. I contacted Maple Bear again.
This time Athena told me that I must come in and talk to Cherie.
I came into the office and asked for Cherie. Although there appears to be many staff doing little work, I was told to take a seat and to call her on my cell phone.
Finally I was able to get my pay.
I asked to talk to the manager, they told me they had none. I suspect that maybe there is a manager but he is not in Hanoi.
The school’s physical environment seems good but the staff seems confused and the program mediocre. They just follow books like so many centers with little or no support. No one seemed very friendly and obviously teachers are not treated well by other reviews I have read. Honestly I can’t really say what the problems are but my sense is there are serious management issues.
Teachers and parents please take my advice and stay away from this place!
My girl had been at Maple bear for 3 months. After the bad food incident in May 12, of course we left this kindergarten.
We, parents, found out that Maple Bear served the kids with low
quality meals provided by un-certified company. The meals were paid at
VND48K per day (2 snacks and 1 lunch). This was unbelievable happening
in an international kindergarten with a tuition fee of $700 per
I was so happy to see so many foreign kids at my daughters new school. She's only been a student there for a short time, but already she can't wait to go to school in the morning. I peek in on her from a one way window and see how well she gets on with the other kids and how good the staff there treat her and all the other kids. I'm thankful for finding Maple Bear.
If you like Maple Bear Canadian Kindergarten (Vincom)...
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