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6B Tam Thuong, Hoàn Kiếm, Hanoi
“I have rented a bike from them for a few months, the owners Danny and Thu are great and efficient. More over the staff is also very supportive. I have had a few things to repair they take care of them rapidly and status you on any variance to the original proposed schedule. So you can manage a...”
Pico Plaza is one of those places you probably often walk past and ask yourself "I wonder what it's like?". Well, darned good, is the answer I will give.
Having spent a while trying to buy a printer/scanner, I dropped in here to see if they had what I wanted, what price they offered etc. It is a fairly compact electronics centre, with communications stuff (mobile phones, faxes etc) on the ground floor, TVs etc up the escalator, and computers and peripherals upstairs again. Whilst not having the scale and spread of some other places, it does stock a wide range of brands and options for most consumer electronics you would look for.
I headed for the top floor and had a look around. Good range of gear, including Apple for those bent that way. Anyway, I did not immediately see what I was after. No problem. I was shortly engaged by a charming and polite gentleman who asked me what I was looking for. I explained I wanted a laser printer/scanner for home use. He knew exactly what I meant and lead me to the machine I have previously determined would meet my needs. The price was great so I decided to buy. Here is where the great service kicked in!
Having already been impressed that I was not hounded, but approached by this knowledgable staff member, the guy then asked where I lived and offered, yes offered, to have the printer delivered and installed for me - for free! Becoming super-impressed now.
Now, one of the main reasons I was at a big store was to get credit card facilities. I have found many smaller stores are cash only, completely understandable, but it makes sense for me to use a credit card for now. These guys have, as you would expect, full facilities and the transaction went without a hitch! We agreed that they would deliver the printer at 6pm and I left.
I received a call from the same guy around 5pm to ask if it would be OK to come at 7pm or so. It was just fine so we agreed again. Bang on 7pm the guy showed up with the printer, in a LARGE box (so glad I didn't try and taxi it...). He came in and then spent the next half hour setting up and installing everything for me, including a full demo of its capabilities. Fantastic. He then informed me that they do a local warranty service, to keep all the dockets (he brought with him a special docket for that purpose) and that if anything goes wrong to bring the machine in and they will look after me. I could not ask for anything more - the guy who enagaged me in the store is the same guy who came out to do the install. Nice.
Nice store, good range of products, GREAT service instore and after hours. What a great experience. When I go TV hunting shortly, Pico Plaza will be my store of choice.
The price tag which is on an item may not be the 'new' price when you go to buy, with lame excuses and 'apologies' that this is old price we now have new price - in my instance it was an electric toaster which went from 700,000D to 950,000D from shelf to counter.
I walked out at their dishonesty and will never walk back in.
i use to love shopping at Pico but after today i will think twice. I have lived here for 6 years and got a Vietcombank visa debit card for the convenience it offers. but i tried to use it today but they tell me that i need to show my passport which is stupid. i never carry it. I showed the cashier my Vietnam Drivers licence and a copy of my passport but still would not accept it. It is stupid rules like that that keep Vietnam from getting in the 21st century and until they learn to mondernize they will stay at the back of the pack,
My experience of Pico Plaza was slightly different from the previous reviewer. I've bought a few things from Pico in the past (mp3 player, two phones) and have generally found them be quiet well stocked, with lots of choice, but a little lacking in the service department.
I usually research what I want before I go so this is not normally a problem for me, but I recently went there to look for a laptop I was buying as a present so needed a little help. I could not get anyone to help me at all, not even one store employee was prepared to assist me, regardless of which language I was speaking. Perhaps it was an off day, or it was too close to closing time.
The other negative thing about Pico Plaza compared to other electronic superstore is that they are slightly more expensive, but as I mentioned before they do have a good selection of goods.
I wish they'd get rid of those blaring speakers out the front though...
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