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Tòa nhà Viện Dầu Khí, 167 Trung Kính - Yên Hòa - Cầu Giấy - Hà Nội, Hanoi
This is an official Sony shop, selling a range of their products, but not a full range. The staff were pretty helpful, and I found what I wanted pretty quickly (earphones) and they were slightly cheaper than some of the other electronic stores nearby.
It looked like the back office and customer services operation was bigger than the sales operation there, but I may be wrong. I'm not sure whether much English is spoken here though.
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