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Directions: Heading east on the right hand side between Ba Trieu and Hang BaiPhone: 043 7753888
143 Nguyen Tuan, Thanh Xuan, Hanoi
“Update: As promised, the website updates have gone into effect and look good. Given their communication with me after this review, as well as the quick follow-thru on their improvements, I happily revise my earlier 3 stars to 4 stars and also recommend them as a good option. original review...”
Like the previous reviewer, I initially had a great experience with my dryer purchase from Media Mart.
Sales staff were knowledgeable and helpful and the delivery guy almost beat me home.
Seven months later, and the dryer door fell off. It was attached by a 2cm thick piece of metal which was obviously faulty and would be impossible for a human to break unless there was something wrong with it.
Apparently faulty metal pieces are not covered under warranty. So to save my dryer from being rendered useless without its' door, I was forced to pay for another piece to be made.
(The only reason it WAS fixed is because I went into Media Mart and spoke directly with the store manager after my housekeeper didn't have any luck after a month. They had flat-out refused to help).
Just a warning to check the warranty carefully. Who would have known that faulty construction wouldn't be included (only mechanical) and that I am just so damn strong?
One star for fast delivery. One star for boosting my ego about my strength.
This place is well overdue for its entry. Centrally located near HK Lake and on the same street as many other electronic goods providers you might wonder why the hell bother with this place. Well, as with buying any type of electrical equipment, you want somewhere that will actually fix or replace a faulty item under warranty instead of a blank stare and, "sorry you are in Vietnam, warranty not available." They will deliver most things free up to 5 km and they will do it the very same day if you prefer. Great service and cheap prices combined with genuine products that are not dodgy Chinese copies.
They installed our aircon units for free the very next morning and I was in the store at 7pm the night before. I think we might struggle to get service like that at home.
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