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33 B Pham Ngu Lao Street, Hoàn Kiếm, Hanoi
“I've started ordering regularly from these guys as they tick all the right boxes. The food is fresh, delicious and delivered on time. It's also very good value, compared to the competition. The cold tomato soup is excellent, as are the sandwiches. I would only ask that they expand the menu a...”
eat.vn have provided consistently good service both to my home and to work but now, as mentioned by the previous reviewer, delivery charges for some restaurants on this site are approaching the astronomical. 40.000VND simply for delivery is too much, there's no argument.
Please check the delivery fee before you order and I suggest don't use a restaurant which charges more than 15.000VND to deliver your food. Hopefully this will discourage restaurants from overcharging.
I've just contacted eat.vn and received a very civil and speedy reply in which the manager explained that the individual restaurants set the delivery charge, but that they will continue to attempt to negotiate the charges down. Obviously if there is public feedback which is unfavourable to the greedier restaurants, this will give eat.vn a stronger position from which to argue: I suggest you comment either here or directly to eat.vn if you feel that delivery charges should be capped and the company can pass the comments on to the restaurants in question.
Obviously no one is going to force me to buy from the businesses which charge a high delivery fee, but if other restaurants see that they are charging this high price and people are paying it, they can't be blamed for upping their delivery rates too, and then lazy cows like me will have to start cooking on a regular basis aaagh.
This review is long overdue, I've used them quite a few times. My spoken Vietnamese is atrocious, and so clarifying how to find my house on the phone has always been a pain. Eat.vn makes that so much easier because everything is just typed in, and you can save more than one address - I have both work and home listed. I've noticed a lot of places are now sporting delivery fees (many of them didn't when I first started using them). I wasn't too pleased at this at first, but its fair enough I guess. When they're too high, it turns me off the restaurant, especially when it is coupled with a higher minimum purchase order.
A lot of previous reviewers have said when you have a problem you can ring eat.vn instead of the restaurant and they will sort it out for you, but I've never needed to. Everything I have ordered has arrived on time and with no screw-ups, but it is nice to know there's someone else to whinge to if it does go wrong.
An easy, lazy, five star service. A bunch of other competitors have popped up recently, but I'm happy with how eat.vn is working for me.
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