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Highway4 is always a great place to take friends and family visiting Hanoi as they can sample a lot of the local cuisine. It's touristy, but convenient and the price is actually pretty good for a sit down restaurant.
That said, I confess I decided to write a review because I wanted to complain about something. I occasionally use HW4's delivery service, but tonight I found a cockroach leg in my mushrooms. Not cool. Yuck. After a year living here, my hygiene standards are pretty low, but this is not ok.