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Big C (Tran Duy Hung)

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Name: Big C (Tran Duy Hung)
Address: 222 Trần Duy Hưng, Cầu Giấy, Hanoi

Directions: Corner of Tran Duy Hung and Pham Hung highway (which leads to Metro/Ciputra/Noi Bai)

Phone: unknown
21.00731875132557 105.79284667968750 Category:

Description: A large department store and shopping center.
Rating: 2.52 on a scale of 1 to 5. Based on 21 reviews.

one review

address icon 6th FL., Oriental Tower, 324 Tay Son, Đống Đa, Hanoi

phone number icon (+84) (0)243564 3165

Hanoi, the political capital of Vietnam, is located in the Red River Delta and is also an important cultural centre with many aspiring young artists making the city into one of the most visually appealing places in Vietnam! The city is an eclectic mixture of colonial Parisian grandeur and time...

21 Reviews (Followed by 8 users)

December 17th, 2008 at 11:40 am

I discovered what the "C" in Big C stands for last week. "Big Clusterf#ck", to echo Atomic's sentiments.

There are simply way too many people driving out here to save 10,000 dong on a freakin' hairdryer or other random "necessity". I gave them a shot because I'd heard they have Western-style blankets (Fail). In fact I didn't see much at Big C that can't be purchased in multiple other venues around Hanoi.

The customer service is laughable. After failing at blankets, I walked over to the electronics section, and the following conversation actually happened:

(After picking out some desktop speakers. Give me a break, I didn't want the entire trip to be an absolute failure.)

G: I'll take these.
BC: Khong (No)
G: Hmm... Ok, I want this (in Vietnamese)
BC: Khong
G: Do you speak English?
BC: Yes, a little.
G: Ok, why can't I have these?
BC: Nobody can give you.
G: Uh... Do you have them in stock?
BC: Yes.
G: Can you get them for me?
BC: No.
G: Why not?
BC: I stay here.
G: Can someone get them for me?
BC: No. Nobody can get. Nobody in stock.
G: Ah, so there is nobody in the stock room?
BC: Yes, nobody. Come back tomorrow.
G: Can anyone else here go and get them for me?
BC: No. You come back tomorrow.
G: I don't want to come here tomorrow. In fact, I never want to come here again.
BC: (Smile) Ok, tomorrow.
G: Ok, I want to buy these and these and these and these and these (pointing to a stereo system that would add up to somewhere around $5,000).
BC: Ok, you come tomorrow.
G: ...I want to buy everything here.
BC: Yes, tomorrow.
G: Ok, see you tomorrow. (smile)

Are you F'ing kidding me?

The one amusing aspect of visiting Big C is their camera security system. It's a single camera on a large track with a retracting arm, sliding the camera clear across the store and back. That shit is funny. It looks like something out of the Gilliam film "Brazil". It apparently didn't do its job very well, as I witnessed a middle-aged, well-dressed man dumping handfuls of new batteries into his coat pocket.

If Metro weren't even worse, I'd give Big C one star. Avoid at all costs.

January 8th, 2010 at 4:41 pm

For all the horror stories about Big C, both on here and by word of mouth, maybe, just maybe, things are improving. After a few visits, at different times of the day and week, it is certainly not a place to avoid like the plague. Completely agree with the advice to avoid on weekends, makes good sense. But during the week, it is actually not too bad at all.

Big C is big - funny that! It is busy, sometimes crowded but more often like any other large shopping centre you might find around the world. Shopping in Singapore, for example, can be wall-to-wall people. Classier perhaps but still like sardines!

I have to give Big C some credit for being a massive one stop shopping centre. Pretty much whatever you are looking for can be found here either in the gi-normous supermarket or the shops underneath. That makes for convenience which appeals to a large proportion of an economically growing population.

Having taken note of past comments on safety and security I always go well prepared with wallet etc tucked into the internal pocket of a jacket. Never though have I felt insecure or at risk of being pickpocketed. I simply go about my business as any other shopper.

A couple of points about the supermarket:

* the meat section is terrific. There is a small butchery facility as well as lots of pre-packed meat in refrigerated cabinets. Much better portion size and packing than Metro, for example. Meat quality is very good - have had some excellent pieces of steak.

* the dairy section is large but stocks predominantly Vietnamese brands with little imported options

* the wine section is large but woeful in quality, just woeful!

* the stationery/office supplies section i very good - I have brought a lot of things there, including a leather binder for not much

* they sell motorbikes (!!!) and helmets - have seen full face helmets for VND300k which look pretty good (for small heads I think)

* paying by credit card is well nigh impossible at checkout (as per previous review), basically if it won't dial out they won't pursue it. Bring cash.

* Have never had a problem getting one of the shopping carts. They have standard trolleys and the plastic baskets/carts with handle and rollers, which I find much better for getting around the store, as well as smaller hand-held baskets.

I have tossed up the star rating but given I have never actually had a bad experience, it deserves four stars. Read all the other reviews, search ANH for comments on Big C as well, go well prepared mentally and you just might surprise yourself and get through unscathed.

no photo available
September 30th, 2013 at 11:53 am

This is a review based on the new pricing of wines and liquors at Big C.
All have gone up (no surprise, the inflation rate is 7% - 10% higher than official stats from the government, as relayed to me by my landlord who happens to be deputy minister of finance).
The main reason for the review is that I don't know where one can pass on general information like this.
The main target is Gordon's Gin. It has been reduced from 75cl to 70cl and worse, the alcohol content has been reduced from 40% to 37.5%. Noted the same thing at Citimart. So, increased price, decreased bottle size and less alcohol. It is almost impossible to get the original Gordon's at 40% and 43% in Hanoi.
I have sent an inquiry to Gordon's but have yet to receive a reply.
I intend to check out the bottle of Gordon's the next time I am at my usual bars, no wonder the gins an tonics and the dry martini cocktails have been tasting like mineral water lately.
For an extra 10 - 20,000 dong, you can move up to Tanqueray (also owned by Gordon's), Beefeater or Bombay in any bar in the city. At least you'll be getting a real drink.
If you find a stash of the Gordon's good stuff, buy it now, it will soon be a dinosaur according to Wikipedia (money saving). On the other hand, if you find the good stuff let me know and I'll the whole damn lot.

July 3rd, 2017 at 8:42 am

That terrible review kept me from going to Big C for many months, but the truth is that my trip to this market (by bus #50 from E. Ba Dinh) was pretty good, and I'll go again. I couldn't find everything I needed, but this is crazy Vietnam, after all.

no photo available
March 19th, 2014 at 1:26 am

Sometimes, I just have to go to this Big C because I know I can get stuff I can hardly get anywhere else in Hanoi. But, trust me, this experience is like entering the gates of HELL.

The only positive thing is that except western food (the selection is really bad), you can buy almost anything else. That's it.

The place is always crowded, especially in the afternoons and on the weekends. Staff here is really bad, not helping and poorly trained. There are always huge queues at the cashiers. The customers zombie-walking around in pyjamas, taking selfies or group photos in front of vegetables or skin-peeled crocodiles, getting in your way, pushing you, taking stuff from your cart or even "stealing" your cart when you turn away when you reach for something in the shelves...

After visiting the Big C for several times, I have concluded shopping place like this is just not suitable for Hanoi where the general behavioral and sociocultural skills of the population are at the level they are...

On the other way, if you are a masochist or you would like to experience the Vietnamese behavioral "culture" in a deadly concentrated way, just go for it. But otherwise, avoid this "living hell" unless you have no other option left.

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