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143 Nguyen Tuan, Thanh Xuan, Hanoi
“Update: As promised, the website updates have gone into effect and look good. Given their communication with me after this review, as well as the quick follow-thru on their improvements, I happily revise my earlier 3 stars to 4 stars and also recommend them as a good option. original review...”
i called emergency bus to take my wife (was pregnant) to the hospital, she was bleed a lot. Luckily it did not affect to the baby.
However, when we want to go home, Mai Linh taxi refused to take us home, he said we should walk on foot, it less than 1km??? They got a parking place in the hospital to serve people here, but this is how Mai Linh want to treat their customers, especially a pregnant woman?
MONEY > MORALITY: THIS IS HOW MAI LINH VALUED.
Bach Mai Hospital, Mai Linh car probably 30X - 9013 as I remembered.
I didn't want to write this review, but the previous reviewer has prompted it.
Up until now, Mai Linh has been a "prefered" supplier of taxi services. But no longer.
Recently, my son, wife and I got into one of the smaller Mai Linh taxis. We asked him to take us to from Tay Ho Rd to Hanoi Cooking Centre.
Everthing was good, right up to the very last moment, when it came to give mew my change.
I over payed the man, way to much, I even counted it out but in the confusion of stopping, getting the kid out of the car, making sure I had the right small change, I gave him my big money, which he promptly pocketed and then denied he'd ever received.
I hadn't even got out of the car before I realised what happened. I insisted that he give me back the money I had inadvertently handed to him, but he just made a pantomime of me not giving it to him.
I insisted. I asked for someone to call the police. Thirty minutes of waiting for no police, abuse and hostile beratement from people on the street, a crying son, and tollerant wife later and I left the scene unresolved. 300,000 dong short.
So much, for a plesant celebration of my wife's birthday.
I hate this f***er, and I am not inclined to use the company again, unless there is no other choice.
Taxi experiences in Hanoi can cover the full range of satisfactory to downright awful and a few expletive laden descriptors either side. Tonight I had one of those rare but precious Hanoi taxi moments that restored a degree of faith in the system.
After a dinner with colleagues, three Mai Linh (small) taxis were called for those of use heading in varying directions. I grabbed the nearest one, fell into the back seat and promptly switched off for the ride home. Except for occasionally monitoring the general route, I paid little attention. Imagine my pleasant surprise when mid-way down Xuan Thuy the driver asks me in English "Can you direct me from here as I am not so familiar with this area?" For a moment I was stunned.
Was this taxi driver actually admitting to not knowing the way and asking for directions? In English??? Holy dodgy meters Batman!!!
Naturally, enough we got talking. Great young bloke. Studied English at school and tries to practice regularly. He thinks knowing English as a taxi driver in Hanoi could be an advantage. Well duh! Works for me.
At the end of the trip I asked him for his number so I could book him in the future. He even informed me that I should call at least 30 minutes in advance as he lives hear the Temple of Literature. So, speaks English, smart enough to recognise a competitive edge and thinks ahead to be helpful to prospective clients. Mr Nguyen gets my vote! He took me the most direct route possible tonight and got me home in good time, but safely.
Needless to say he is now at the top of my taxi list. He agreed to a text message in advance for any booking and he will be there. Simply marvelous. I will update this review after calling him a few times. But, I reckon it's worth putting the note out there - decent cabbies are pretty darned hard to find in this town and Mr Nguyen just might be the first of a new crop.
Five big fat stars from me!
Mr. Nguyen: 0919398835
Does anyone else think Mai Linh Taxis are the worst taxi company in
Asia? Just got in the third one in as many weeks that has refused to
take me where I want to go, and made me get out. This was the worst
one as he actually started to take me to the airport, rather than Hai
Ba Trung, as that was his preferred destination. This is taxi 5119. In
Shanghai it would sometimes take 5 or 6 taxis before you found one
going your way, but I have never been taken somewhere else before. I
thought one of the larger companies would have more of an idea that
the customer dictates the destination, but then again very little
shocks me here now, I'm just very disappointed"
I lived in Da Nang for a little more than 3 years, visited HCM a couple of times, and my choice of taxi had always been Mai Linh. The flag down rate was dependent on whether the vehicle was big or small, but not once did I experience any problem whatsoever with their driver or the meter. Their drivers were courteous, honest and friendly.
I am returning to Vietnam in 2 weeks, this time to work in Hanoi, and this early, I am thinking of where to get a Mai Linh taxi at the airport when I arrive at past midnight.
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