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Directions: phone them or flag one downPhone: 8 551 551
271D Alley 275 Au Co, Tây Hồ, Hanoi
“West Lake housing were a pleasure to deal with! Their staff speak great English & are always there to help when needed. They found me a fantastic apartment that met all my requirements. I couldn't recommend them enough!”
Works very good in Tay ho and Ciputra area. The lady at their hotline do speak eanglish, so easy to book a taxi. Cheap and always reliable.
Downside: I have been using for 3 years at exactly the same time for the same trip but impossible to have a deal with the company that 1 taxi waits for me everyday! I have to call everyday to book my taxi!!!
Have been using Taxi Thanh Loi for daily transport for over one year now and it works out great.
Their operators speak english and if you happen to catch one that doesn't, he or she will quickly hand over the phone to a person that does speak english!
They usually give you a fairly accurate answer as to how long it is going to take them to pick you up. And I have occasions when they told me '5 minutes' and then phoned me back to ask me if 10 minutes would also be okay.
We have not encountered any driver of this company who tried to cheat us or who did not know where to go. So as a result this is the company I let my visitors use as well, as a lot of these small taxi's are indeed (refer to previous postings on the subject) less reliable, especially if they sense they are transporting tourists rather than locals.
This is one of those small taxi's (Matiz), so for bigger groups or longer drives I prefer to use Mai Linh, as they have 4-seat and 7-seat cars for a slightly higher price.
With some of the drivers you can make a deal: they give you their mobile phone number and you just sms them a bit in advance to come and pick you up. Even if your regular driver can't make it, one of his buddies will show up.
But I will keep the mobile phone number of my preferred driver a secret until I leave Hanoi, then I will put it on this website!
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