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The Oasis (Xuan Dieu)

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Name: The Oasis (Xuan Dieu)
Address: 24 Xuan Dieu, Tây Hồ, Hanoi

Directions: Opposite the entrance to the Sheraton Hotel

Phone: 04 3719 1196
21.06118368416501 105.83214104175568 Category:

Description: A small supermarket and deli with hard to find western items.
Rating: 4.41 on a scale of 1 to 5. Based on 46 reviews.

bread deli pasta cheese gourmet    (Add Tags)     Why?   


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address icon Tầng 4, Số 165 Bà Triệu, phường Lê Đại Hành, quận Hai Bà Trưng, thành phố Hà Nội, Hai Bà Trưng, Hanoi

phone number icon 0439743353

46 Reviews (Followed by 59 users)

May 17th, 2011 at 2:59 pm

This place is generally fantastic. A great selection of cheeses and meats at a very reasonable price. As far as I can tell it's consistently cheaper than the competition. Great location, excellent gourmet food and always fresh. The owner Marco runs a tight ship too, so I suspect this place will stay good for some time.
One big caveat though, the sandwich delivery seems to always come out much more expensive than pick-up. Sandwiches are charged based on the amount of fillings you have(cheese, meat, lettuce, tomato) so some variance is to be expected every time. However recently the price for delivery seems to have gone up despite there being no delivery fee and the cheeses remaining basically the same price.Sandwiches that were previously about 50k consistently now cost about 75k, and a more expensive cheese/meat combination that used to cost 75-80k now costs about 100k.
I pulled the staff up on this once, and in the process found out they had overcharged me for the ravioli I had delivered too.
As a test, I've gone in to order the same sandwiches over the counter, and they came out much cheaper.
Marco if you're reading this, I love your shop, but you need to keep an eye on how much the staff are charging for delivery items. Something strange is happening with your delivery.

July 2nd, 2010 at 3:23 pm

Oasis can cater events ranging from house parties with some dips and nibbles to small dinner parties hosted by lazy cooks to a buffet extravaganza with silver service and the works.

The price is surprisingly reasonable if you just want some finger food, cheese and cold cuts. Staff will come to your house and set it all up (with plates and glasses if you need them) and then return the next day to collect serving dishes etc.

This is the best bit, though: they have a catering booklet with all the different food options and prices for you to peruse and at the back it lists "suggested menus" that previous clients have ordered, featuring.... their names and addresses, contact details and reason for the event (such as, for example, "Michael Jackson Party"). It makes for compulsive reading! You wouldn't believe the kind of fancy parties that go on in this town! Why aren't I invited, eh?

So if you've ever used Oasis catering before then beware - you could be in the book! And while this invasion of privacy is pretty thrilling for nosey people like me, Oasis should probably be more discreet.

July 17th, 2013 at 9:02 pm

been shopping here for 3 years and Marco has never let me down: excellent products and produce, ready to eat home made products and wonderful customer service (there have been at least 3 times where there was either something wrong with my bill or the meat was unsat, and no questions asked i was given a refund and wrongs were made right. this does NOT happen very often, right hanoians?)

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April 5th, 2012 at 6:44 pm

Let me start by saying that I really want to give a five-star review. I truly do. I've ordered from Oasis a number of times and have been quite happy with what I've gotten. The meats and cheeses are far superior to all the other delivery delis in town, and the bread is good too. Their pesto, lasagna, and pasta sauces are also pretty good. So there's the positive. Here's why I cannot give them above three stars. A few weeks ago after ordering two sandwiches with smoked beef, mozzarella, basil and olive oil for delivery I was pleasantly (not so) surprised with a wildly different order. Parma ham, mozzarella, lettuce and pickles. Apart from the fact that this tastes like shit, I'm a somewhat practicing Jew so I don't usually eat pork. I found out this order of course AFTER I paid the delivery driver and he sped off. After calling Oasis, they apologized and said they were out of the things I wanted. Fair enough. But PLEASE call me and ask me if you want to turn my sandwich into an inedible sandwich. They refused to return my money, but offered a *discount* next time I order. I haven't ordered yet, as I am afraid they will royally screw me over again. Oasis, if you don't have the things I want that's fine. But please don't take my money and leave me with something no one with taste buds could eat.

Drink!
December 21st, 2010 at 5:44 pm

I'm writing this review as an addendum to one I wrote some time ago, for the purpose of correcting one of the key criticisms I made at that time. I was unfair to claim that the standard price for meat and cheese was VND80-90,000/100g. There is plenty of stuff available for significantly less than that. I also like their nifty price tags which incorporate the flag of the country the smallgood originated from. Thus it's easy to see at a glance if what you're buying is local or imported, which obviously influences the price. I think the prices of Oasis's continental meats and cheeses are good, so I've added an extra star on the basis of that.

As for the other things I wrote, well, I stand by them. The good things are still very good - the range, the quality, the fresh pasta, the olives. Oasis is a great little store for continental smallgoods - it's definitely the standard-bearer for what it does in Hanoi. However, the salads are still kept at room temperature, which is a health hazard; particularly if the dressing is dairy-based. The stuff in the warmer still looks rather dry and overdone (I was visiting at 4pm). And I still say the roast chicken needs to be seasoned more - or seasoned, period (it tastes like it isn't and is too bland). I understand that some people like it au naturel. I don't.

Onto an issue that I am not penalising Oasis for, but I think is worth mentioning, if only for staff training purposes (I know Marco keeps an eye on these reviews): I had a slightly irritating service experience today. I went in with the intention of ordering a full Christmas ham. I ask one of the girls behind the counter if this is still possible, with the knowledge that I was leaving my run quite late. She conferred with the other staff members, gave me *that* look, and said "Sorry." "Finished?" I asked, and she gave me the sheepish look again, and a worried nod. So I left. But something about the encounter was niggling me, and I realised what it was on the ride home. That was the "I don't understand" look! So when I got home, I called Oasis Ciputra, and sure enough, they can do the ham for me, no problems. This was a bit annoying, because I wasted a journey out to Xuan Dieu.

I understand that the server's reaction is common in Vietnam. If you don't understand, just find any way to get rid of the customer. I guess I know why that is - staff often are shy and don't like confrontation, and I know that some customers are arseholes. I've seen tays at places with relatively good customer service get really grumpy when small mistakes are made - for example, at JOMA I've seen on a few occasions people getting very narky when a mistake has been identified while the server's double-checking the order with the customer before ringing it up. Yeah, jackass, that's why she's checking it with you before she puts the order through. So yes, I'm aware of the arsehole problem. However, I put myself through much of university working retail, and unfortunately dealing with arseholes is an occupational hazard if you're customer-facing. If you're not willing to assist the arseholes, you shouldn't be in customer service. And anyway, I'm not an arsehole! (I don't think.) And neither are most people. So I hope Marco stresses to his staff (and I suspect he's already done this on a number of occasions, but maybe it needs to be said again) that IF YOU DON'T UNDERSTAND THE CUSTOMER THE FIRST TIME, DON'T LET THEM LEAVE UNTIL YOU DO! If nothing else, if you don't follow this rule you'll lose business - and that's aside from any irritation you might cause a customer. If I wasn't persistent, my $100 would have been lost to you forever.

As for the ham, well...I haven't got it yet. Perhaps I should have posted this after I'd tried it, but I wanted to write this review while it was still fresh in my mind. However, I expect it will be excellent. If I don't update this review, it was!

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Szeling Useful (0)
Can use $US and they'll change at bank rates, unlike other businesses in the area. Easy way to change money in Tay Ho, you just have to buy something.
soxes Useful (0)
Open every day during Tet.