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Directions: From the new Backpackers on Ma May street - Facing away from the building, turn right and take the first road on the left. We are at the end of the road on the right sidePhone: +84 4 39260938
271D Alley 275 Au Co, Tây Hồ, Hanoi
“West Lake housing were a pleasure to deal with! Their staff speak great English & are always there to help when needed. They found me a fantastic apartment that met all my requirements. I couldn't recommend them enough!”
i was sure that i wrote a review for this place already but apparently not.
they've been my travel agent for 4 and a half years and they've helped me out with so many things in the past and even now.
i've had visas, train tickets, plane tickets, rented motorbikes, bought motorbikes and repaired motorbikes and not once(surprisingly) have i had a problem with them.
whenever a friend comes to vietnam and they want to go on a trip or rent a bike then i just send a message to them and they'll text or email me all the details i want which just makes my life much easier.
on top of all that, most of the staff have been working here longer than ive been here (thuy,hai and hung) so its nice when i go in there and i know some people.
also their garage has the only mechanics i can trust with my bike, even though its so far from my house i will still go there because i know they can fix the problem and wont rip me off.
i would give them more stars if it was possible for their consistency in giving great service
Friendly, good service, acceptable prices. It would be a 5 star review but I deduct 2 stars because of some safety concerns. I guess they dont take this matter serios enough. The tires on most of their bikes are completely worn out. Safety First!!!
Service is good, tours just so so.
Bike got problems again and again, but they will change the bike as soon as they can. Tires are issue, mostly worn. Overall is a good and reliable company. We did with them 5 times.
Bit ashamed I was too lazy to write this review before. These guys have been taking care of my visa for years. Never failed, never overpaid. Also- sent my family and friends for the Halong Bay and other trips with them. Always 100% top quality service.
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