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143 Nguyen Tuan, Thanh Xuan, Hanoi
“Update: As promised, the website updates have gone into effect and look good. Given their communication with me after this review, as well as the quick follow-thru on their improvements, I happily revise my earlier 3 stars to 4 stars and also recommend them as a good option. original review...”
Excellent and well run website from start to finish. The interface is intuitive and easy. You can do things like pick options for your food (no cucumber on your burger, just tick the box)
Never have any problems accessing this on chrome or Firefox. Almost too easy to use.. the only way I could think to be lazier than using this site is if the delivery person actually lets themselves inside and spoon feeds you.
Another thing I like about it is that its all written down. This greatly reduces miscommunications.
If you live in a tricky-to-get-to alley, and write directions in the comment box, they will actually follow the directions, rather than the usual dismissive "yes yes no problem" you get when calling the restaurants directly and then having their driver get lost for an hour whilst your food fossilizes.
The restaurants still do find ways to get your order wrong though, and the support from the website is great. You can call the restaurant direct or go through the website (phone/email) and they'll sort it out for you very promptly. They even seem to get on to emails almost immediately.
Overall a great option if you want to take the occasional lazy break from pho and rau muong.
A common experience for me when I speak Vietnamese is to see a frustrated and unlucky local person run off to find someone who "knows" or at least spoke a word of English one day 4 months prior. As far as I can gather, this marginal talent in English will empower the summoned figure to understand the strange and kinky things I say in Vietnamese when I order food.
But my pronunciation is not that bad. Children often understand me but adults often/usually don't. You can speak mangled Vietnamese to a child, and they can translate it to the adults. And although there is a significant amount of child labor in Hanoi, the kids aren't usually answering the phones.
SO: Adults usually answer the phone at restaurants when I order food for delivery. A bizarre and wonderful conversation typically ensues, and I rarely end up with the food I ordered.
Eat.vn solves this problem. You can order online. They have a phone number to call in case of a problem. I have had quite a few. But someone always answers the phone, and they have always dealt with the problem at hand.
A question about eat.vn points has been floating about in the above and below reviews and maybe even the entire internet. Some people have suggested that these points mean nothing. This is not true. I just got my 100th eat.vn point, and I got a 100,000vnd voucher.
It is now 2 hours that I am waiting for an order, only after contacting eat.vn to complain did I get a partial explanation of the delay. If eat.vn wish to compete, their support and communications needs an overhaul. Disappointed to say the least.
Ordered food on this website once, they contacted me to confirm the order and check the address. The food was delivered at the time they suggested, however, the food was not exactly what I ordered and the delivery guy charged me more than I was quoted on the website.
Having said that, this could be solely the fault of the restaurant and nothing to do with the website. It is a little off-putting though and I'm inclined to use vietnammm.com instead, where I've never had such issues...
Pointless writing anything in the comment box. Mentioned I only had a 500k note and to bring enough change. Needless to say this didnt happen and they passed the blame as so many others do here. Crap. Crap follow up service too.
If you like www.eat.vn...
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