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Directions: Van Phuc Compound is located on the right hand side of Kim Ma when heading from the town center towards Daewoo Hotel, on the parallel street.Phone: 24hr (04) 3843 0748
No. 98, To Ngoc Van Street, , Tây Hồ, Hanoi
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I have had a really good experience here so far.
if I had one complaint, it is just really expensive! almost over the top. but, Ok, they have been able to bill my insurance effectively and kept to their Cashless policy with BUPA.
When someone who has been here 4 years suddenly pops on with 1 raving review following another rave review, I am sorry there has to be something fishy going on. And maybe it has to do with promoting a new paediatric section to the clinic???? Who knows and to be honest I do not care.
The truth of the matter is that what you get at Family Medical is certainly not what you would expect from the price tag. Many people have medical insurance to cover their bills so perhaps they are not too fussed with misdiagnoses or incorrect medication but I can assure you that it happens and it is surely not much different to other places. Maybe that is something we get used to in Hanoi.
Anyway, I have 3 separate stories for both myself and my girlfriend that I will not go into too much detail with but the most laughable part of it all was that the last doctor, from the Philippines, told her to go look up her symptoms on the net by herself. She did and finally diagnosed herself as being anaemic!!!! But obviously the bill did not reflect the self-diagnosis as a deduction nor did they think to take a blood sample.
For my part, I had wrong antibiotics prescribed for something which, fortunately they had rightly figured but had not rightly prescribed. After 1 week of continued pain, they figured out the right antibiotics (which I later checked online - I wish I had done so to start with.)
So, in summary this clinic has the potential to be just as mediocre as all the rest and echoing what one previous post mentioned, it actually does depend entirely on which doctor you get to see. If you were paying below average prices for treatment, then perhaps you might find an excuse but you are not so really, let's get decent doctors for a decent price.
If not, then it is back to the lottery!
Your experience at FMP will depend largely on the doctor that you see.
For starters, their OBGYN's incompetence had me fleeing to Bangkok's Bumrungrad Hospital. When I was pregnant w/my first child in 2007, he conducted the second trimester triple test (for chromosomal disorders such as Down Syndrome), he obtained the first blood sample one or two weeks too early. As a result, they had to discard the blood sample and I had to go back for a second trial. This time, he obtained the sample 3 weeks too late, so we had a false positive for Down Syndrome! Needless to say, I did not want him to perform the amniocentesis on me to confirm the results, so I left for Bumrungrad in Bangkok. This episode caused me and my husband to lose all confidence in Vietnamese healthcare facilities and as a result, we decided to give birth in Bangkok (best decision we could have made).
This being said, I would like to point out that they do have some good doctors, like Dr. Bruno, who recently left, Dr. Helen (on maternity leave),Dr. Cecille (who recently left as well) and Dr. Irvin, who's here temporarily. Dr. Irvin spends a lot of time on his patients and does not make you feel rushed during a consultation. He is highly methodical in his diagnoses and provides detailed explanations. Furthermore, he follows up via e-mail or phone call one or two days after the consultation to confirm that his diagnosis and prescribed treatments worked. In a country where private/expat clinics are characterized by "Third world healthcare at first world prices, Dr. Irvin provides his patients with the reassurance of Western standards and practices.
I'm a big fan of the pediatric unit. I brought my son in to see Dr. Nancy with a laundry list of bizarre and excruciating symptoms. Under her charge, my son recovered fully from a dangerous and scary disease. His treatment lasted weeks, during which time we spent many an afternoon with Dr. Nancy, Louise, Queenie and the rest of the staff. They hugged me when I was crying, brought me coffee when I hadn't slept, helped me beyond their job descriptions when we had to go to Bangkok, and showed unwavering kindness to my son.
When I am in need of outstanding medical care, I never presume that it will be coupled with compassion, but my family got both in spades here. We are deeply thankful.
And they always called a taxi.
I can't speak for the place as a whole, but my experience with the dermatologist was terrible.
I went in to see the dermatologist for an itchy rash on my face. It was easy enough to make an appointment for the same day-the rash was spreading so I needed to see someone immediately.
The appt started 20 minutes late. The doctor looked at my skin with a magnifying glass and that was that. She didn't ask what medications I was on or what I was allergic to before doling out a prescription. I offered the information to her and got my meds filled there thinking it was the easiest thing to do.
She wrote me a prescription for an antibiotic I'm ALLERGIC to. It had a different name (the generic) so I didn't recognize it. Most doctors have a book or computer to reference so they don't write you an antibiotic in the same family of what you're allergic to. She did not. I took the medicine that night and I woke up with swollen wrists and feet and covered in red splotches that were insanely itchy. I googled the medication and that's how I found out it was the same medication I told her I was allergic to (just a different name). I confirmed this with a family member who's a pharmacist as well. She knew instantly they were the same drug, the dermatologist here did not.
I called to try and figure out what to do and spent a period of over an hour waiting for various phone calls as the doctor communicated to me via the receptionist. I was told to get off the antibiotic and that I didn't need to be taking something else (why was I on it to begin with?) and to come in for a follow-up visit that they originally told me I needed to pay for. I reminded them my condition was their doctor's fault and not mine, and the follow-up visit then became free.
The various prescriptions cost me about $100, I wouldn't recommend using their pharmacy as it's probably much cheaper anywhere else. It was a bad experience from start to finish. I paid almost $200 to leave in worse condition than I came in. I don't understand how a certified doctor could write a patient a prescription they're allergic to. If you're in need of a dermatologist I would look elsewhere.
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