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Vinmec International Hospital

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Name: Vinmec International Hospital
Address: 458 Minh Khai, Hai Bà Trưng, Hanoi
Phone: 0439743556
20.99623000494160 105.86782758942718 Category:
Rating: 3.53 on a scale of 1 to 5. Based on 15 reviews.

hospital health checkups    (Add Tags)     Why?   


0 reviews


address icon 299 Cau Giay, Cầu Giấy, Hanoi

phone number icon +84 4 32201666

15 Reviews (Followed by 4 users)

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May 11th, 2017 at 5:33 am

The only reason I didn't give 1 star is that the treatment can be good sometimes.

You better have money if you want treatment in a reasonable amount of time. We had insurance, with "direct billing". We were made to wait so long that my wife collapsed in the hallway. We had no choice but to cough up close to $1000 for a deposit just to get her in a hospital bed. Vinmec is all about money- it's certainly obvious by the way we were treated.

Some of the doctors are great. But good luck trying to deal with billing or insurance. My friend had to wait 90 minutes just to pay a bill.

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January 20th, 2017 at 5:14 pm

This review is based on my experience as a person who has visited this hospital on many occasions. Firstly it's not an international hospital, Bangkok, hong Kong and manila all have better serviced hospitals than this one. Service is poor, the knowledge of the doctors is limited, there is no queuing system in place in waiting rooms, local vingroup cards don't pay for any packages, medicine or therapy. All in all, the only thing about worth visiting is the pineapple smelling elevators and cleanliness. Staff are rude, unhelpful and basically salespeople trying to make money. Other hospitals for example THU CUC, VIET NHAT, HONG NGOC, are much better.

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September 5th, 2015 at 4:46 am

I was recently discharged from Vinmec after a week as an inpatient, and to summarise for those with limited time to read, this is an excellent hospital. Not just 'excellent for Vietnam', but excellent period.

Obviously, by definition everyone's experience with healthcare will be unique as no two people will have the same issue, need the same care, or be helped by the same staff. Equally obviously my treatment was successful, so I am going to be positively inclined, so keep that in mind.

The facilities are excellent. I have been treated as both an inpatient and outpatient at hospitals in both the US and the UK, including world-renowned research facilities and cottage hospitals, so that is my basis for comparison. The building is modern, clean, spacious, and well-maintained. The equipment is advanced, and the staff is well-trained in using it - meaning that they will actually use the good stuff and they haven't fallen into the 'just throw money at it' trap while trying to improve quality (none of Monty Python's "machines that go 'ping'" here).

The doctors are good. My condition was diagnosed very quickly (it was not the first time I have been treated for it, and I was able to tell them that, which probably helped) and treated aggressively. Diagnostic tests were done much more quickly than I would have expected at a western hospital, suggesting that the facilities have not become overburdened. Moreover, my course of treatment this time was different to what was administered at the UK hospital where I was previously treated for this condition, and my recovery time was four days as opposed to three weeks last time, when a recurrence of this condition would normally be expected to have a worse outcome. A single data point, admittedly, but a suggestive one.

Medical procedural standards are high and consistent. You could time the regular checks for blood pressure and temperature with a stopwatch, regardless of which nurses were on duty. Nobody forgot or skipped over the little steps, like checking identity before administering drugs, or cleaning injection sites (not something I could say about some western facilities).

Most importantly to me, all the staff were patient and genuinely caring. I wanted to know everything they were doing, and why, so I can understand my condition and know what the treatment is intended to achieve, and report expected or unexpected changes as necessary. If the doctor or nurse could not explain properly, they found someone who could.

Which brings me to the obvious concern most westerners will have with Vietnamese hospitals: language.

Yes, there was a language barrier. The doctors spoke English at levels from functional to fluent. The nurses all spoke at least basic English, enough to tell you what they were doing. But if they could not answer my questions, there was no suggestion of frustration or impatience, they simply (and quickly) found someone who could answer those questions - on one occasion the hospital's chief of medicine. It is clear that they are aware of the difficulties caused by the language barrier and adapt accordingly, rather than becoming defensive. At my admission, when I was less than lucid, I was simply re-assigned to the doctor who spoke the best English.

I have also used the French hospital in Hanoi (mandatory medical exam, not treatment) and Vinmec is markedly better, in terms of cleanliness, facilities, and staff attitude.

The cost is significantly higher than a Vietnamese hospital - probably ten times as much, but then again nobody was expecting any 'coffee money' before doing their jobs. With my employer's insurance the burden was halved, and compared to the costs of American hospitals it was incredibly cheap. For a week-long stay, including scans, blood tests, and drugs, I paid the same as I have previously paid for a single out-patient blood test in the United States. It's not the NHS's free-at-the-point-of-care, but then I don't pay 40% tax in Vietnam either.

After reading other reviews of this hospital, it sounds like they have improved their processes in the last year or two, especially in dealing with foreigners. Overall, I would say that Vinmec is comparable to a large hospital in a wealthy American suburb - well-funded, well run, not overburdened, and able to attract good staff - but with employees whose first language is not English and much, much lower costs.

October 11th, 2013 at 9:33 pm

Updated October 22, 2013:

I don't know if Vinmec read this review, but shortly after writing it, we were contacted by the hospital to "follow up on some concerns." We didn't ask if it was from this review, or from our verbal communication shortly before being discharged from the hospital, but nonetheless, the hospital did respond to our concerns.

My wife and I returned for her post operation check-up yesterday and they seemed to have taken our feedback seriously. The hospital made sure that I was also included in the consultation, where before I noticed that they just talked to my wife. And when we went to see the pediatrician for our daughter, there was an interpreter standing by to help us.

I hope that these changes were not because they just wanted to make us happy, but rather to improve the hospital. Regardless, I wanted to add a star to my previous review for them addressing our concerns.

I'm also adding another star because I forgot to include their prices in my previous review. Even though this is a first class facility, their prices are very reasonable. You can even purchase membership/insurance straight from the hospital. Just check out their website.

I will keep my original review posted here, but I would like to state that we've decided to continue using the hospital. We are confident that we will receive good care here.

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My wife and I first visited Vinmec International Hospital as teachers, not patients; we taught English as a Foreign Language for about two months as employees of a school before we left for a long vacation in the Philippines. We met most of the doctors and nurses of Vinmec during these classes and became friends with many of them. It was because of these experiences that my wife and I chose Vinmec when my wife became pregnant. We purchased the maternity package so that everything would be covered, and for the most part, this was a very good deal.

Despite my personal ties to the hospital, however, I just can't give Vinmec International Hospital a good review.

The Good
There are two really good attributes of Vinmec. The first is the cleanliness...this place is clean all the time. Everywhere you look, there's someone cleaning something. And they're not just acting like they're cleaning; they're really cleaning. There are hand sanitation stations throughout the hospital and the doctors and nurses seem to make this a priority.

The second thing going for Vinmec is that it has very modern equipment. Some of the stuff looks like it's never been used before.

The Meh
Calling this an international hospital is a stretch. The English speaking ability of the staff is very low. I can only think of one doctor (who's from the Philippines)and one nurse (who worked at Viet Phap for 8 years) that speak fluent English. The rest really struggle with it. The language barrier was so bad that we were told "yes" to questions that the staff should have said "I don't understand," so we were promised a lot of things that ended up being untrue. I think this is because the staff was too embarrassed to say that they simply didn't understand.

As I mentioned, we taught English here for a few weeks and we know how the process worked. I don't want to divulge too many details (for professional reasons), but I will say that a lot was asked of the doctors and nurses in regards to them learning English, so I don't blame the staff.

The Fail
My wife gave birth a coupe of weeks ago and the actual hospital stay was a freaking nightmare.

Firstly, despite previously being promised that I could be in the delivery room with my wife (the doctor said "yes" several times), we later found out that hospital policy forbids fathers from being in the delivery room for c-section deliveries. So I had to wait outside. When a doctor and nurse arrived with a baby, I asked them if the baby was mine. Because they didn't speak English, and I didn't see any kind of identification card for the baby, they couldn't tell me if I was the father. Since I was the only man waiting for a birth delivery, I assumed she was my baby and followed them up to the Neo-Natal Intensive Care Unit. There, I was given some scary news (everything has since worked out) and told that I should go see my wife in the recovery room. But no one could tell me where the recovery room was. So I frantically searched for it until one of the doctors saw me and escorted me to her.

For the actual hospital stay, the hospital will only accommodate one visitor. This makes some sense to me as they probably don't want a bunch of people staying in every room. But my mother in law was visiting from the Philippines, so I thought that asking for another chair would be appropriate. However, when I asked the Nurse Manager for another chair, she seemed to take great offense to it; it was as if I was asking for her personal chair. Even after I explained that my mother in law was here from the Philippines, she stood her ground. So for the four days I spent in the hospital with my wife, I had to sit on the floor.

While the nursing staff was very responsive, most of them did not speak English very well, so it was difficult communicating with them.

Our discharge from the hospital was very unorganized because the staff was very late in their duties. Because of this, several mistakes were made. For example, the pediatrician gave my wife a prescription and verbally told us our next appointment date for both her and the baby. I filled the prescription he gave me at the hospital pharmacy, but a few days later, my wife found another prescription (for the baby) tucked in the baby's exam records, along with an appointment for a different date than what we were told. In fact, the appointment date had already passed by the time my wife found this paperwork and no one even bothered to call us to remind us of the appointment, or ask why we had missed it. Also, I was very agitated with the fact that he gave me one prescription but hid the other one. Because of this, my daughter missed a few days of vitamin supplements that she probably needed.

The last thing I want to mention is something that a doctor said to me. I struggled with the decision to post this here, but I decided to do so because it speaks to the mentality of the hospital (in my humble opinion).

When my wife and I were filling out the birth record request form, we noticed that there was no space for the father's information. When I brought this to the attention of the doctor, she told me that it wasn't needed. I would later find out that she was correct, but at the time, I questioned her about it some more. She seemed to be agitated with something else, so she began to get frustrated with me. Even the nurse (the one that speaks fluent English) tried to explain my side to the doctor, but she wasn't having it. She finally said "we don't care about the father here." She said this to me several times, so I grabbed my paper work and walked away from her. I thought this was simply a language issue, but she later sent a text to my wife saying that she only has a duty to look after my wife and daughter, and that the hospital is not concerned at all with the father. One could argue that this is just the opinion of one doctor, but when she says that it is her "duty," I can only wonder if the rest of the staff shares this mentality.

Again, despite my personal ties to the hospital, and the many friendships I have there, I cannot recommend this place to anyone that is looking for a hospital to give birth in. Despite the horror stories I've read about at Viet Phap, I would honestly go there first if my wife becomes pregnant again; I do not even want to return to Vinmec for my wife's follow up appointment in a couple of weeks.

p.s. I will also share my complaints with the hospital out of fairness. I will share any response that I get.

p.p.s.Some of the doctors and nurses went out of their way, and beyond the "call of duty" to help my wife and I. We will be eternally grateful to them.

November 21st, 2013 at 12:47 am

Similarly to what others said - my first visit to Vinmec was a mixed experience, but luckily ended on a somewhat positive note. I'd give it 3.5 stars. I am cautiously hopeful that this hospital will grow and improve in a good way because it certainly seems to have potential.


In summary:
"the bad":

- Doctor walks down the hallway and sneezes over his side, towards the patients in the waiting area. Didn't bother to cover his mouth. Hmm...
- Confusing building and even staff seems confused! They took me from one place to another, from one floor to the next, then back. They took me to the wrong doctor, and only 45min later after they realized their mistake I was able to see the doc I had an appointment with.
- One of reception staff (not doctor) asked me to describe my symptoms to her in the waiting area with other patients (which i politely refused, saying i'll speak the the doctor directly - it was fine)
- 2 doctors I saw did not speak English. While their skills are more important, doctors at an international medical facility really should speak English... (A nurse with good language skills was there to translate though)

And, "the good":

- It's actually quite cheap, compared to any other clinic in Hanoi. I don't understand why other people complain about the cost here. 630k VND for a specialist consultation, 300VND for a follow up. That's less than half the cost of Family Medical or Viet Phap. Maybe it's not "cheap" but i find it reasonable. An average 'co-pay" in the US is much higher than that. I'm not sure about the costs of tests/procedures etc though.
- Consultation and examination seemed quite professional. Room was clean, doctor was nice, nurses respectful, they had the necessary equipment and no VNese style "improvisation" (i'm hoping it's norm and not just my luck...)
- The translator/nurse had good English communication skills (which is the only reason why i was ok with the doctor not knowing English)


In more detail...

I scheduled an appointment yesterday, went in this morning to see a specialist for a minor men's health thing. At reception they sent me to floor 4. Then a nurse led me to floor 3. Then she lead me back to floor 4. Then two more times around the hallway and finally she took me to see the doctor. Then the doctor examined me. That was about 45minutes into my visit. Then and ridiculously only then, after the examination - the doctor bothered to inform me that he's the wrong doctor (an Oncologist, which had nothing to do with my issue and which was not the doctor i scheduled an appt with). He just gave me a shrug as if saying "i was just going with it!" Everybody was very apologetic - turned out that someone at reception messed up and instead of checking with me who I wanted to see, they apparently sent me off to some random doctor (and consequently i missed my originally scheduled appointment time).

I guess I could've been upset, but I took it calmly. What was most upsetting is that even after I described my problem, the oncologist still went on to do an examination just for the sake of it, instead of sending me to the correct doctor right away...

Eventually they did take me to the correct doctor, who seemed nice and professional (though sadly did not speak English - a nurse was there to translate). From there, the examination and everything else was quite professional, no concerns at all.

I was given meds and need to go back for some tests and a small procedure in 2 weeks. Following that second visit I will update the review. (and I really hope I'll be able to update it positively!)

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